faq

ASK US

• What hours is Strictly Discs open?
  
  
• Where are you located?
  
  
• Shipping Policy
  
  
• Is Pay In-Store an option?
  
  
• What are the benefits of an online membership/account?
  
  
• Do you offer any premiums for frequent customers?
  
  
• How does the Buy 12 Get 1 FREE Program work online?
  
  
• How do you handle pre-orders?
  
  
• How do I create a gift list?
  
  
• Do you offer gift certificates?
  
  
• How to be a Strictly Discs Guest DJ
  
  
• How do you handle back orders and special orders?
  
  
• What forms of payment do you accept?
  
  
• Why do we support Independent Distributors?
  
  
• Do you sell tickets for Madison concerts?
  
  
• Do you buy used CDs and vinyl?
  
  
• Can I listen to my CDs and records prior to purchase?
  
  
• Aaarrgh, my CD isn't working. What do I do now?
  
  
• Have a question not listed here?
  We would be happy to answer your question by phone or email.
  Click here to contact us.

Problem CD

First, make sure the CD was placed label side up in your player. If this doesn't solve the problem, check for trouble areas. Often, a fingerprint will cause a skip. To remove the fingerprint, wipe the surface with a soft cloth in straight lines extending from the hole to the edge, in a manner that resembles spokes on a bicycle. Do not wipe radially. If the problem still exists, try to describe the error accurately. Knowing both the nature and location of the playback problem allows us to do our own diagnostic work. We also suggest trying the disc on multiple players. If problems persist, bring it in. We handle problems reasonably and we'll work out a solution.

we hope this includes the
information you need
If not, please email us at
info@strictlydiscs.com
or call us at
608.259.1991